Terms of Service

Who can use Mira

You must be at least 18 years old and authorised to bind your organisation. Mira is invite-only. Sharing accounts is not permitted — each person who uses the service must have their own account.

Your account

• Keep your credentials secret. Notify us immediately of any compromise.
• You are responsible for activity carried out under your account.
• You must give us accurate information at sign-up and keep it current.

Acceptable use

You agree to use Mira only for lawful purposes, consistent with our Acceptable Use Policy. Violations may result in immediate suspension or termination.

Payment

• Prices are shown in US dollars and processed by Stripe.
• Investigations are paid in advance. Subscriptions are billed in advance per cycle.
• You authorise us to charge the payment method on file.
• Fees are non-refundable once an investigation has been started, except where required by law or where we cannot deliver the service.
• If a payment fails, we may suspend access until it’s resolved.

What you receive

Mira produces structured research reports based on lawful, public-interest sources. Reports are decision-support tools, not legal, financial, or compliance advice. You remain responsible for your own diligence and for independently verifying any finding before acting on it.

We use evidence discipline (verified, probable, unverified, conflicted, unavailable) and clearly mark the confidence level of each finding. We do not guarantee that any report is exhaustive or free from error.

Intellectual property

• The platform (software, models, prompts, design, brand) belongs to Insight AI Systems Limited.
• Your inputs belong to you.
• The reports we produce for you belong to you. You may use them within your organisation and share them with your professional advisors. You may not resell them or publish them publicly without our written consent.
• You grant us a limited licence to process your inputs as needed to deliver the service.

Confidentiality

We treat your inputs and reports as confidential. We do not browse them, sell them, or use them to train AI models. See the Privacy Policy and Security page for detail.

Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Voice features depend on third-party providers (Vapi) and may be temporarily unavailable.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, lost profits, or lost opportunities. Nothing in these terms limits liability that cannot be limited by law (including the NZ Consumer Guarantees Act for consumers).

Suspension and termination

We may suspend or terminate your account for material breach of these terms, non-payment, or unlawful use. You may close your account at any time from your workspace settings. On termination, we delete or return your data per our retention schedule.

Governing law

These terms are governed by the laws of New Zealand. Disputes will be heard in the courts of New Zealand. We’ll attempt to resolve any dispute in good faith before litigation.

Changes to these terms

We may update these terms. Material changes will be announced by email to account holders at least 14 days before they take effect. Continued use after that date means you accept the new terms.

Contact

Insight AI Systems Limited, West Melton, New Zealand. alan@chattomira.com.

Last updated 10 June 2026.